Terms of Service

Last Updated: July 10, 2026

These Terms of Service govern your access to and use of the Toybotix website, products, services, and related features.

Throughout these Terms, the words “Toybotix,” “we,” “us,” and “our” refer to the operator of toybotix.space. The words “customer,” “you,” and “your” refer to any person who visits our website, creates an account, or purchases a product.

By accessing our website or placing an order, you agree to these Terms of Service.

1. Online Store Terms

You must be legally capable of entering into a binding agreement in your place of residence to purchase products from our website.

You may not use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not transmit viruses, malicious code, automated scripts, or any content intended to damage, interrupt, or gain unauthorized access to the website.

2. Product Information

We make reasonable efforts to present product descriptions, photographs, colors, dimensions, materials, and features accurately.

However, colors and product appearance may vary depending on lighting, photography, screen settings, manufacturing batches, and device displays.

Minor variations in handmade, engraved, printed, patterned, or personalized products are not necessarily considered defects.

Customers should review product measurements and size information carefully before placing an order.

3. Pet Product Use

Toybotix products are accessories and are not substitutes for responsible pet supervision.

Customers are responsible for:

• Selecting the correct product and size for their pet.
• Checking the fit before use.
• Regularly inspecting products for wear or damage.
• Discontinuing use if a product becomes damaged or unsafe.
• Supervising pets when appropriate.
• Ensuring identification and tracking accessories are securely attached.

No collar, buckle, bell, reflective feature, AirTag holder, or identification accessory can guarantee that a lost pet will be found or that all accidents will be prevented.

4. Personalization Information

Customers must provide accurate personalization details, including names, telephone numbers, custom text, spelling, capitalization, colors, and sizes.

Toybotix is not responsible for errors resulting from incorrect information submitted by the customer.

We may adjust the layout, spacing, font size, or placement of personalized text when necessary to fit the available product area while preserving the submitted wording.

5. Orders and Acceptance

Submitting an order does not automatically guarantee acceptance.

We reserve the right to reject, limit, cancel, or refund an order for reasons including:

• Product unavailability.
• Incorrect pricing or product information.
• Suspected fraud or unauthorized payment.
• Shipping restrictions.
• Incomplete customer information.
• Personalization requests that are unlawful, offensive, or technically impossible.
• Errors affecting the website or checkout process.

If an order is canceled after payment, the applicable amount will be refunded to the original payment method.

6. Prices and Payments

Prices are displayed in the currency shown during checkout.

Customers are responsible for reviewing the total order price before confirming payment. The total may include product costs, optional upgrades, taxes, duties, or other charges when applicable.

Payments must be made using an accepted payment method. By submitting payment information, you confirm that you are authorized to use the selected payment method.

7. Promotions and Discount Codes

Promotions, discount codes, and special offers may be subject to separate conditions.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash.
• Discounts cannot be applied after an order is completed.
• Multiple codes may not be combined.
• Promotions may be changed or ended without prior notice.
• Discounts may exclude selected products or services.

8. Shipping and Delivery

Toybotix offers free worldwide standard shipping.

Our standard estimated delivery window is 7–10 days. Delivery estimates are not guaranteed and may be affected by customization, carrier delays, customs inspections, incorrect addresses, severe weather, public holidays, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

Additional shipping terms are provided in our Shipping Policy.

9. Returns and Refunds

Eligible products may be returned within 30 days of delivery in accordance with our Return and Refund Policy.

Products must meet the stated return conditions. Contact our support team before sending any item back.

10. Intellectual Property

The website and its content, including text, logos, graphics, product descriptions, photographs, videos, icons, layouts, branding, and designs, are owned by Toybotix or used with permission.

You may not reproduce, distribute, modify, publish, sell, license, scrape, or commercially exploit website content without prior written authorization.

11. Customer Reviews and Submitted Content

When you submit a review, photograph, comment, testimonial, or other content, you confirm that:

• You own the content or have permission to use it.
• The content is accurate and lawful.
• The content does not violate another person’s rights.
• The content does not contain harmful code, spam, or misleading information.

You grant Toybotix permission to display and use submitted content for store operations, customer service, and marketing, subject to applicable privacy requirements.

12. Prohibited Activities

You may not use the website to:

• Violate applicable laws or regulations.
• Infringe intellectual property rights.
• Submit false or misleading information.
• Harass, threaten, or discriminate against others.
• Collect personal information without authorization.
• Upload malware or harmful code.
• Interfere with website security.
• Place fraudulent orders.
• Attempt unauthorized access to customer or administrative accounts.

13. Third-Party Services

Our website may rely on third-party providers for payment processing, website hosting, analytics, shipping, tracking, communication, and other operational services.

Third-party services may have separate terms and privacy practices. Toybotix is not responsible for independent third-party websites or services outside our control.

14. Disclaimer of Warranties

We aim to provide reliable website access and accurate information, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

Products and services are provided subject to product descriptions, applicable consumer protections, and any express warranties stated at the time of purchase.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Toybotix will not be responsible for indirect, incidental, special, punitive, or consequential losses resulting from the use of the website or products.

Nothing in these Terms excludes rights or remedies that cannot legally be excluded under applicable consumer protection laws.

16. Indemnification

You agree to be responsible for losses, claims, or expenses arising from your unlawful use of the website, your violation of these Terms, or your infringement of another party’s rights.

17. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply.

18. Governing Law

These Terms are governed by the applicable laws of Québec and Canada, without limiting any mandatory consumer protections that may apply in the customer’s place of residence.

19. Changes to These Terms

We may update these Terms from time to time to reflect operational, legal, or service changes.

The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the website after an update constitutes acceptance of the revised Terms.

20. Contact Us

Questions regarding these Terms may be sent to:

Email: support@toybotix.space
Phone: (800) 465-2422
Address: 139 Rue Valvue, Québec, QC G2A 1N1, Canada