Contact Information Policy

Last Updated: July 10, 2026

Toybotix is committed to providing customers with accessible and reliable support before, during, and after a purchase.

Business Information

Business Name: Toybotix
Year Established: 2022
Website: toybotix.space
Email: support@toybotix.space
Telephone: (800) 465-2422
Business Address: 139 Rue Valvue, Québec, QC G2A 1N1, Canada

Customer Service Inquiries

You may contact us regarding:

• Product information.
• Collar sizing and fit.
• Personalization and engraving.
• AirTag-compatible collar questions.
• Order confirmation.
• Address corrections.
• Shipping and tracking.
• Damaged or incorrect products.
• Returns, exchanges, and refunds.
• Website or payment concerns.
• General store feedback.

Information to Include

To help us resolve your request efficiently, include:

• Your full name.
• Your order number.
• The email address used during checkout.
• The product name.
• A clear description of the issue.
• Photographs or videos when relevant.

Do not send complete payment card numbers, account passwords, or other highly sensitive financial information by email.

Return Address Notice

Our listed business address is not automatically the return destination for every order.

Customers must contact us and receive return authorization before sending a product back. Unauthorized returns may be delayed, refused, or sent back to the customer.

Response Times

We aim to answer inquiries as quickly as possible.

Response times may vary during weekends, holidays, promotional events, or periods of high customer demand. Sending multiple messages about the same request may delay processing.

Official Communication

Toybotix will never ask customers to provide account passwords or full payment card details by email.

For your protection, communicate with us through the contact details published on toybotix.space.

Contact Details

Toybotix
139 Rue Valvue
Québec, QC G2A 1N1
Canada

Email: support@toybotix.space
Phone: (800) 465-2422